Our offices will be closed Friday 7/3. Happy 4th of July!

FAQ

FREQUENTLY ASKED QUESTIONS

When will my order ship?

Ground orders will ship in 3-7 business days. If you requested expedited shipping and placed your order by 12 Noon PST, your order will be shipped out the next business day. Otherwise it will go out the 2nd business day.

Will COVID-19 affect the shipping of my order?

Taking care takes time. We've implemented special social distancing procedures to keep our team (and you) safe, so we may need a little extra time to carefully process your order (please see shipping times above). We thank you for your patience and understanding.

What gift options do you offer?

We currently do not offer gift wrapping, but are happy to include a sweet gift note in your package. Please specify what you'd like this note to say in the Order Notes section during checkout. Prices do not appear on the packing slip.

What is your exchange policy? 

We want you to be happy. It's that simple. We can't imagine why you would need to return or exchange an item, but if you must...

  • Returns must be made within 2 weeks of receipt.
  • Before you return an item, please email us at returns@catstudio.com or call 800-819-3367.
  • Items must be in new condition with all the tags and packaging in place.
  • Generally, we do not cover the cost of shipping returned or exchanged items back to us. We highly recommend you to use an insured service (we cannot accept responsibility for any lost or damaged packages).

Here's where to ship:

catstudio
attn: returns
1340 Industrial Avenue, Suite A
Petaluma CA 94952

When will I see my account credited for my return?

Once your return has been processed by our warehouse, you will receive an email regarding your credit or refund. Refunds can typically take 5-7 business days to reflect back on to your account. Some financial institutions may release holds sooner or take longer depending on their policies. For any additional questions about time length of holds, please contact your bank. 

Do you offer discount codes?

We offer the best price for the superior quality of our hand-crafted designs, and do not discount our products.