*Please ensure you provide any Unit/Apartment numbers and/or PO Box numbers to your shipping address, since catstudio cannot be held responsible for any invalid addresses provided, resulting in issues with your delivery.
*catstudio cannot change an order once it has been placed. Please call or email us to cancel your order immediately at which point we can initiate a refund and you are free to place a new order.
FREQUENTLY ASKED QUESTIONS
When can I expect my order to arrive? Can I track my order?
Orders are typically processed within 2-3 business days, but this may be longer depending on holiday seasons. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive within 4-10 business days. If your order is sent via UPS expedited shipping, expect it to arrive within 1-2 business days. You will also find your order details and tracking information on the Order History tab within the My Account section.
When will I receive my order?
Once shipped, your order will arrive within 4-10 business days, or 1-2 business days if you chose UPS Expedited shipping.
How long before my order is shipped?
Orders are processed within 2-3 business days, and once shipped, you'll be sent a shipment confirmation email. If you have not received your confirmation email, please check your spam folder and/or email us for a copy.
What shipping method do you use?
We use USPS and UPS for picking orders up from our warehouse. All orders are then transferred to USPS for final delivery. You can track your order's progress using the tracking number provided in your shipment confirmation email.
What is your exchange policy?
We want you to be happy. It's that simple. We can't imagine why you would need to return or exchange an item, but if you must...
- -Returns must be made within 2 weeks of receipt.
- -Before you return an item, please email us at firstname.lastname@example.org or call 800-819-3367.
- -Items must be in new condition with all the tags and packaging in place.
- -Generally, we do not cover the cost of shipping returned or exchanged items back to us. We highly recommend you to use an insured service (we cannot accept responsibility for any lost or damaged packages).
- -Here's where to ship:
1340 Industrial Avenue, Suite A
Petaluma CA 94952
When will I see my account credited for my return?
Once your return has been processed by our warehouse, you will receive an email regarding your credit or refund. Refunds can typically take 5-7 business days to reflect back on to your account. Some financial institutions may release holds sooner or take longer depending on their policies. For any additional questions about time length of holds, please contact your bank.